Terms of service
Last updated 6 September 2026
These terms govern the accessibility assessment services supplied by Accessible Practice ("we", "us") to you, the customer. By ordering a scan, audit, or monitoring subscription you agree to them.
The most important term, stated plainly: what we sell is an automated technical assessment. It is not a legal opinion, not a certification, and not a determination that your website conforms to any standard. Automated testing detects a subset of accessibility barriers, commonly cited as around a third. Determining conformance with WCAG requires manual and assistive-technology evaluation by a qualified evaluator, which is not what this service is.
1. What we provide
We load a number of publicly accessible pages of the website you nominate in a standard browser and test the rendered result using axe-core, an open-source accessibility testing engine, restricted to rules mapped to WCAG 2.1 Level A and AA. We report the failures the engine returns, explain their practical effect, describe how to remedy them, and set out what automated testing cannot assess.
The page count for each service tier is stated at the point of sale. Page selection is automatic and weighted toward patient-facing pages unless you specify otherwise.
2. What we do not provide
- Legal advice. We are not lawyers. Nothing we supply is advice on your obligations under Section 504 of the Rehabilitation Act, Section 1557 of the Affordable Care Act, the Americans with Disabilities Act, or any other law. Consult qualified counsel.
- Certification or attestation. We do not issue conformance claims, VPATs, accessibility conformance reports, or certificates, and our reports must not be presented as such.
- Remediation. We identify and explain issues. We do not modify your website.
- Manual or assistive-technology evaluation. Keyboard operability, focus order, screen reader announcement quality, accuracy of text alternatives, document accessibility, and captioning are outside the scope of an automated assessment. Our reports identify these as requiring separate evaluation.
- A guarantee of any outcome. Acting on our report does not guarantee conformance, prevent a complaint to the HHS Office for Civil Rights, or prevent litigation.
3. Your authority to request a scan
By submitting a website you confirm you own it or are authorised to request testing of it. We test only publicly accessible pages. We do not attempt to access areas requiring authentication, and we do not access, receive, store, or process protected health information. We are therefore not a business associate under HIPAA and no business associate agreement is required. If your request would require access to an authenticated patient portal, tell us first. We will decline and say why.
Our testing loads pages exactly as an ordinary visitor's browser does and makes no modification to your site or its data.
4. Fees, payment and refunds
Fees are stated at the point of sale in US dollars and are payable in advance through our payment processor. Subscriptions renew monthly until cancelled and may be cancelled at any time, effective at the end of the paid period.
If a report is not delivered, or the assessment could not be completed because your site could not be loaded, we refund in full. If you are not satisfied with a baseline audit, tell us within 14 days of delivery and we will refund it. We would rather refund you than have our report cited by someone who does not trust it.
5. Your use of the report
On payment you receive a perpetual, non-exclusive right to use the report inside your organisation and to share it with your web developers, agency, insurers and advisers. You may not resell it or present it to third parties as a certification of conformance. We retain copyright in the report format and our written guidance.
6. Liability
We supply the service with reasonable skill and care. To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, including loss of profit, loss of business, regulatory penalties, and the cost of defending or settling any claim or complaint.
Our total aggregate liability arising out of or in connection with the service, on any basis, is limited to the fees you paid us in the twelve months preceding the event giving rise to the claim.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud, or for death or personal injury caused by negligence.
7. Data we hold
We hold the website address, practice name and email address you give us, and the technical results of scans we run. We use them to deliver the service and to contact you about it. We do not sell them, and we do not share them with third parties other than the processors needed to run the service, currently our hosting provider, email provider and payment processor. Ask us to delete your data and we will, other than records we are required to retain for accounting purposes.
8. General
We may change these terms for future orders; the terms in force when you ordered govern that order. If any provision is unenforceable, the rest stands. These terms are governed by Swiss law, and the courts of Switzerland have jurisdiction, save that nothing here deprives a customer of the protection of mandatory consumer law in their own jurisdiction.
9. Contact
Questions about these terms, a refund, or deletion of your data: hello@accessiblepractice.com.